Results 1 to 10 of 10

Thread: Failed to connect to license server, please contact technical support for assistance

  1. #1
    Join Date
    Jun 2010
    Posts
    72

    Default Failed to connect to license server, please contact technical support for assistance

    Buongiorno,

    Without doing nothing my OR 3.0.12 keeps giving me this error:
    Failed to connect to license server, please contact technical support for assistance or verify that your site has unrestricted access to the internet.

    The server host log error says:

    Premature end of script headers: php-script

    I did not do anything but suddenly the OR stopped working, any help?

    Marcello

  2. #2
    the_sandking's Avatar
    the_sandking is offline hadron remnant - Moderation Fachmann
    Join Date
    Apr 2003
    Location
    Nullspace
    Posts
    5,289

    Default Re: Failed to connect to license server, please contact technical support for assista

    Contact your host. If it worked and then stopped without any changes by you, your host probably changed something.


    Otherwise you should be examining your server error logs for the exact time you caused OR to fail.
    "Much of what looks like rudeness in hacker circles is not intended to give offense. Rather, it's the product of the direct, cut-through-the-BS communications style that is natural to people who are more concerned about solving problems than making others feel warm and fuzzy."

    "We gotta' go to the crappy town where I'm a hero!"
    -Hoban 'Wash' Washburne 2485-2519


    "When you’re born you get a ticket to the freak show. When you’re born in America, you get a front-row seat.."
    -George Carlin 1937-2008

    New to Open-Realty® and need help? Check the:
    -OR DOCUMENTATION -

    Important: Read this at least once in your lifetime
    How To Ask Questions The Smart Way

  3. #3
    Join Date
    Jun 2010
    Posts
    72

    Default Re: Failed to connect to license server, please contact technical support for assista

    I already contacted the server that said that is a problem of licenze of my OR.

    Grazie mille for your help!

    Marcello

  4. #4
    the_sandking's Avatar
    the_sandking is offline hadron remnant - Moderation Fachmann
    Join Date
    Apr 2003
    Location
    Nullspace
    Posts
    5,289

    Default Re: Failed to connect to license server, please contact technical support for assista

    If they moved your site or changed your IP, or started blocking outgoing HTTP/HTTPS connections (for instance) that would definitely cause a problem with your license.

    Those are all examples of things your host could have done without notifying you that would cause a problem, but it is not an exhaustive list.
    "Much of what looks like rudeness in hacker circles is not intended to give offense. Rather, it's the product of the direct, cut-through-the-BS communications style that is natural to people who are more concerned about solving problems than making others feel warm and fuzzy."

    "We gotta' go to the crappy town where I'm a hero!"
    -Hoban 'Wash' Washburne 2485-2519


    "When you’re born you get a ticket to the freak show. When you’re born in America, you get a front-row seat.."
    -George Carlin 1937-2008

    New to Open-Realty® and need help? Check the:
    -OR DOCUMENTATION -

    Important: Read this at least once in your lifetime
    How To Ask Questions The Smart Way

  5. #5
    Join Date
    Jun 2010
    Posts
    72

    Default Re: Failed to connect to license server, please contact technical support for assista

    My server keeps saying that has not change anything in my site.
    The only thing that I have done some hours before this problem happened was that I closed in the browser the admin page of a listing that I was updating with out saving it and for some hours every thing was ok. I know that this could not be the cause of my license server problem, yet this is the only thing I have done in the admin page and in the site.

    Any one had this problem before? You can check on my site the restiction it is happening with no reason: florenceapartmentitaly.com

    Grazie!

    Marcello

  6. #6
    the_sandking's Avatar
    the_sandking is offline hadron remnant - Moderation Fachmann
    Join Date
    Apr 2003
    Location
    Nullspace
    Posts
    5,289

    Default Re: Failed to connect to license server, please contact technical support for assista

    Quote Originally Posted by spiritoitaliano View Post
    florenceapartmentitaly.com
    Failed to connect to license server, please contact technical support for assistance or verify that your site has unrestricted access to the internet.
    The error you are receiving means what it says. Something is preventing OR from contacting the license server. Your host could have recently started restricting your account from making outbound HTTP(port 80) and HTTPS(port 443) connections to the internet entirely.

    It could also be that your host or their upstream carrier is now intentionally blocking access to the IP where the license server is for some reason. The IP 72.52.238.210 must be reachable from your hosting account via ports 80 and 443.
    "Much of what looks like rudeness in hacker circles is not intended to give offense. Rather, it's the product of the direct, cut-through-the-BS communications style that is natural to people who are more concerned about solving problems than making others feel warm and fuzzy."

    "We gotta' go to the crappy town where I'm a hero!"
    -Hoban 'Wash' Washburne 2485-2519


    "When you’re born you get a ticket to the freak show. When you’re born in America, you get a front-row seat.."
    -George Carlin 1937-2008

    New to Open-Realty® and need help? Check the:
    -OR DOCUMENTATION -

    Important: Read this at least once in your lifetime
    How To Ask Questions The Smart Way

  7. #7
    Join Date
    Jun 2010
    Posts
    72

    Default Re: Failed to connect to license server, please contact technical support for assista

    Thank you very much for appreciated help!

    My server says that they do not block any single port for single IP and nothing it is been changed. The following it is the details of the PING they gave me:

    PING 72.52.238.210 (72.52.238.210) 56(84) bytes of data.
    64 bytes from 72.52.238.210: icmp_seq=1 ttl=58 time=125 ms
    64 bytes from 72.52.238.210: icmp_seq=2 ttl=58 time=125 ms
    64 bytes from 72.52.238.210: icmp_seq=3 ttl=58 time=125 ms
    64 bytes from 72.52.238.210: icmp_seq=4 ttl=58 time=125 ms

    Also they advice me to make a test under a specific Snippet PHP code in order to resolve the problem.
    Is this a good advice, but how do you do a snippet, I try to be calm, yet this it start to be very complicated.

    I hope some one solved this problem before and can give me any idea of what is the problem for receiving this error:

    "Failed to connect to license server, please contact technical support for assistance or verify that your site has unrestricted access to the internet."

  8. #8
    Join Date
    Jun 2004
    Posts
    1,067

    Default Re: Failed to connect to license server, please contact technical support for assista

    Hi,

    Open a ticket with our Open-Realty sales team and they will be able to help you diagnose this issue. Include your Open-Realty admin login information as well FTP access to your site when you open the ticket.

  9. #9
    Join Date
    Jun 2010
    Posts
    72

    Default Re: Failed to connect to license server, please contact technical support for assista

    This is a mistery, now everythings seams to be fine, without doing nothing. ??????

    Thank you anyway to all of you!

    Marcello

  10. #10
    the_sandking's Avatar
    the_sandking is offline hadron remnant - Moderation Fachmann
    Join Date
    Apr 2003
    Location
    Nullspace
    Posts
    5,289

    Default Re: Failed to connect to license server, please contact technical support for assista

    Quote Originally Posted by spiritoitaliano View Post
    This is a mistery, now everythings seams to be fine, without doing nothing. ??????
    Maybe your host finally unblocked you.

    It is very telling they used a ping and not a traceroute to try to show the route was unblocked.
    "Much of what looks like rudeness in hacker circles is not intended to give offense. Rather, it's the product of the direct, cut-through-the-BS communications style that is natural to people who are more concerned about solving problems than making others feel warm and fuzzy."

    "We gotta' go to the crappy town where I'm a hero!"
    -Hoban 'Wash' Washburne 2485-2519


    "When you’re born you get a ticket to the freak show. When you’re born in America, you get a front-row seat.."
    -George Carlin 1937-2008

    New to Open-Realty® and need help? Check the:
    -OR DOCUMENTATION -

    Important: Read this at least once in your lifetime
    How To Ask Questions The Smart Way

Similar Threads

  1. Failed to connect to license server, please contact technical support for assistance
    By spiritoitaliano in forum Installation/Configuration Help (CLOSED)
    Replies: 0
    Last Post: 03-17-2011, 06:13 AM
  2. Failed to connect to mailserver
    By jhuther in forum General Help (CLOSED)
    Replies: 3
    Last Post: 11-07-2006, 02:01 PM
  3. Failed to connect to mailserver
    By thierbox in forum General Help (CLOSED)
    Replies: 2
    Last Post: 07-14-2005, 09:52 AM
  4. connect to Microsoft SQL Server 7.0
    By SkeletinCrew in forum HELP (CLOSED)
    Replies: 1
    Last Post: 12-14-2004, 10:54 AM
  5. Can't connect to MySQL server
    By wshuttes in forum HELP (CLOSED)
    Replies: 0
    Last Post: 02-11-2004, 01:31 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •